Terms and Conditions
Your SecurityEndorphin Systems take your security and privacy extremely seriously and use Payment Express(DPS) and PayPal to handle our online Credit card transactions
DPS have a dedicated and purpose built development and datacentre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure.
DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using Ernst and Young Risk Management services for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.
See DPS Security page for more information about Payment Express and DPS.
Endorphin Systems uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
ReturnsEndorphin Systems offers only the finest products available, from New Zealand and International manufacturers. We endeavour to provide the best service possible and we guarantee 100% customer satisfaction. All of our products come with a 30 day 100% satisfaction guarantee. If you are dissatisfied with any product, please return it to us within 30 days of ordering and we will replace the product or offer a full refund of the purchase price. We'll also pay the return shipping cost if the return is a result of our error.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.
WarrantyIf for whatever reason your order arrives damaged, or if you discover any defects with your product, please contact us as soon as possible, to help us arrange a replacement. When replacements are not available we may, at our discretion, provide a complete refund.
DeliverySorry, we do not accept cash on delivery. We ship all orders using Courier Post Track and Trace service. Auckland orders are generally same day and next working day delivery for the wider Auckland area, with delivery times ranging from ONE to FOUR Working Days for the rest of NZ.
Overseas orders are normally shipped via NZ Post International Express, offering delivery THREE to TEN working days from date of dispatch.
Should you feel that your goods do not arrive in good condition, please contact us using our contact form or by email or phone. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
- we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
- we will not disclose your Personal Information to third parties unless you have authorized us to do so;
- we will take reasonable steps to protect the security of the Personal Information we collect from you.
Your Personal InformationSport Nutrition does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Sport Nutrition uses such voluntarily submitted information for the purposes for which it was submitted.
When you place an order Sport Nutrition will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.
We do not sell our customer list to any external parties so you information remains secure with Endorphin Systems.
At anytime you can contact us to check on, modify or cancel your order. If you have any questions, please contact us. We reply promptly to all questions sent by email.
Trends, Tracking and Sharing InformationSport Nutrition uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Sport Nutrition's policy regarding privacy?Sport Nutrition does not rent, sell, trade or give your personal information to others.
Customers are required to give Sport Nutrition their name, e-mail address, billing and shipping address to process orders. This information is used to process the orders as well to contact the customer if need be. Credit card information is required when paying with a credit card.
Any information about you collected by Sport Nutrition through this web site or instore is used exclusively for the purpose of processing orders, improving our service to you and your shopping experience, and to communicate with you regarding products, and specials.
We will only collect personal information that we deem necessary to serve our legitimate business purposes. Any information you provide will be stored securely and will not sell or release it to any other business or person.
DISCLAIMERSport Nutrition is not responsible for any harm or damage that comes from use of any products nor the claims made by manufacturers. Images and descriptions © Copyright Sport Nutrition and/or it's respective content providers. All rights reserved. The material on this site may not be reproduced, distributed, or otherwise used, without written permission of content owners.
Where products are listed on SportNutrition.co.nz with an incorrect price or with incorrect information, we reserve the right to cancel your order for those products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
These products are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages is intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any diet or exercise program. Sport Nutrition and it's associates are not responsible for product claims made by manufacturers on this web site. Sport Nutrition is not responsible for typographical errors. Prices and information on this website are subject to change without notice.